Whilst we hope you are always happy with your purchase from The Stripey Horse®, we understand that sometimes it just isn't the right fit. So here are some details for you just in case this happens.
Please note that due to the nature of many of our products, we do not offer refunds except as required by Australian Consumer Law.
However, we offer a no questions asked exchange of your purchase provided it is returned to us within 7 days and is in the original packaging and in a saleable condition. You are responsible for the shipping costs and any associated delivery charges to The Stripey Horse® at 811 Beaufort Street, Mount Lawley. To make the process a little easier, we ask that you contact us within 3 days of receiving damaged or incorrect products in your delivered order. The damaged item must be returned to our store at 1/890 Beaufort Street, Inglewood WA. We will then assess the product and if deemed damaged or faulty on delivery to you, we will replace it, ship and deliver the replacement at our cost. We will also refund a reasonable amount for the shipping cost incurred by you in returning the damaged good.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full gram.