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FAQs



I like something not in stock, what do I do?

If you find something you like and it is not available please send us an email or contact us via the form on the contact page and we will try and get the product in store.

Why is the item in my cart now showing that it is unavailable?

Occasionally there is an error in stock amounts recorded on the websites. If this occurs please contact us and we will organise another item for you.

Are the currency conversions the current rate?

All currencies used on the website are automatically fed through daily. We encourage you to use an independent currency converter for current currency rates.

Do you gift wrap?

We certainly do! Just let us know at the checkout and we will have it wrapped and ready for you.

What is your returns policy?

Whilst we hope you are always happy with your purchase from The Stripey Horse, we understand that sometimes it just isn't the right fit. So here are some details for you just in case this happens. Please note that due to the nature of many of our products, we do not offer refunds except as required by Australian Consumer Law. To make the process a little easier, we ask that you contact us within 3 days of receiving damaged or incorrect products in your delivered order. The damaged item must be returned to our store at 1/890 Beaufort Street, Inglewood WA. We will then assess the product and if deemed damaged or faulty on delivery to you, we will replace it, ship and deliver the replacement at our cost. We will also refund a reasonable amount for the shipping cost incurred by you in returning the damaged good.

How do I contact you?

Please email us at info@thestripeyhorse.com.au, or alternatively contact us at 0061 8 92726891. Alternatively please fill out the contact form on the contact us page.